phswete Privacy Policy

1. Introduction

phswete ("we," "us," or "our") is committed to protecting the privacy and personal data of all players and visitors who use the phswete online gaming platform. This Privacy Policy describes how phswete collects, uses, discloses, and safeguards your personal information in connection with your use of our website at phswete.com and any related services.

This policy is designed to comply with the Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the regulations issued by the National Privacy Commission (NPC). As a platform serving Filipino players across Manila, Cebu, Davao, Quezon City, Makati, and beyond, phswete takes its data protection obligations seriously.

By registering an account on phswete, making a deposit, or otherwise using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

2. Personal Data We Collect

phswete collects personal data that is necessary to provide you with a safe, compliant, and enjoyable gaming experience. The categories of personal data we collect include:

Registration Data: When you create a phswete account, we collect your full name, date of birth, email address, mobile number, residential address, and username. This information is required to verify your identity and ensure you meet the 21+ age requirement.

Identity Verification (KYC) Data: To comply with anti-money laundering (AML) regulations and to process withdrawals, phswete may collect copies of government-issued identification documents (such as a Philippine passport, driver's license, or SSS/UMID card), proof of address, and proof of payment method ownership.

Financial Data: We collect information about your deposits, withdrawals, and transaction history on phswete. We also collect payment method details (such as GCash account numbers, BPI or BDO account references, or PayMaya details) to the extent necessary to process transactions. Full payment card numbers are not stored by phswete.

Usage Data: We automatically collect information about how you use the phswete platform, including your IP address, device type, browser type, operating system, pages visited, games played, session duration, and clickstream data.

Communications Data: If you contact phswete support via live chat, email, or any other channel, we retain records of those communications to assist with your inquiry and to improve our service quality.

Responsible Gaming Data: If you use phswete's responsible gaming tools – such as deposit limits, self-exclusion, or cooling-off periods – we record your preferences and the history of any restrictions applied to your account.

3. How We Use Your Personal Data

phswete uses the personal data we collect for the following purposes:

• Account Management: To create, maintain, and manage your phswete account, including verifying your identity and age.
• Service Delivery: To provide you with access to phswete's games, promotions, and other platform features.
• Payment Processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
• Legal Compliance: To comply with applicable Philippine laws and regulations, including AML obligations, KYC requirements, and PAGCOR-related regulatory requirements.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the phswete platform.
• Customer Support: To respond to your inquiries, resolve disputes, and provide technical assistance.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling and to enforce responsible gaming tools and restrictions where applicable.
• Platform Improvement: To analyze usage patterns and improve the functionality, performance, and user experience of the phswete platform.
• Marketing Communications: To send you promotional offers, bonus notifications, and other marketing communications, where you have consented to receive them. You may opt out at any time.

4. Legal Basis for Processing

phswete processes your personal data on the following legal bases under the Data Privacy Act of 2012:

• Contractual Necessity: Processing is necessary to perform the contract between you and phswete (i.e., to provide you with the gaming services you have registered for).
• Legal Obligation: Processing is necessary to comply with applicable Philippine laws and regulations, including AML, KYC, and gaming regulatory requirements.
• Legitimate Interests: Processing is necessary for phswete's legitimate interests, including fraud prevention, platform security, and service improvement, provided these interests are not overridden by your rights and interests.
• Consent: For marketing communications and non-essential cookies, processing is based on your explicit consent. You may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

5. Data Sharing & Disclosure

phswete does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your personal data with the following categories of recipients, strictly as necessary:

• Payment Processors: We share necessary financial data with payment service providers (such as GCash, PayMaya, BPI, BDO, and Metrobank) to process your transactions.
• Game Providers: We share limited account data with our licensed game software providers to enable you to access their games on the phswete platform.
• Identity Verification Services: We may share KYC data with third-party identity verification providers to fulfill our regulatory obligations.
• Regulatory Authorities: We may disclose personal data to PAGCOR, the National Privacy Commission, law enforcement agencies, or other regulatory bodies where required by law or in response to a valid legal request.
• Service Providers: We share data with trusted third-party service providers who assist us in operating the phswete platform (such as cloud hosting providers, analytics providers, and customer support tools), under strict data processing agreements.

All third parties with whom phswete shares personal data are required to handle that data in accordance with applicable data protection laws and phswete's data security standards.

6. Data Retention

phswete retains your personal data for as long as your account is active and for a period thereafter as required by applicable law. Specifically:

• Account and transaction data is retained for a minimum of five (5) years following account closure, in accordance with AML and gaming regulatory requirements.
• KYC documentation is retained for the period required by applicable Philippine law.
• Communications data (support tickets, chat logs) is retained for up to three (3) years.
• Marketing consent records are retained until you withdraw consent and for a reasonable period thereafter as evidence of consent.

When personal data is no longer required for the purposes for which it was collected, phswete will securely delete or anonymize it.

7. Data Security

phswete implements a range of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and phswete servers.
• Encryption of sensitive data at rest, including payment information and identity documents.
• Access controls limiting employee access to personal data on a need-to-know basis.
• Regular security audits and penetration testing of the phswete platform.
• Two-factor authentication (2FA) options for player accounts.

While phswete takes all reasonable steps to protect your data, no method of electronic transmission or storage is 100% secure. In the event of a data breach that is likely to result in a risk to your rights and freedoms, phswete will notify you and the National Privacy Commission as required by law.

8. Cookies & Tracking Technologies

phswete uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that help us recognize you, remember your preferences, and analyze how you use phswete.

We use the following types of cookies:

• Essential Cookies: Required for the phswete platform to function correctly. These cannot be disabled without affecting core functionality.
• Analytics Cookies: Help us understand how players use phswete, which pages are most visited, and where improvements can be made. Data collected is aggregated and anonymized.
• Preference Cookies: Remember your settings and preferences (such as language and display options) to personalize your experience.
• Marketing Cookies: Used to deliver relevant promotional content. These are only set with your consent.

You can manage or disable cookies through your browser settings. Note that disabling essential cookies may prevent you from accessing certain features of the phswete platform.

9. Your Data Rights

Under the Data Privacy Act of 2012 of the Philippines, you have the following rights with respect to your personal data held by phswete:

• Right to Access: You may request a copy of the personal data phswete holds about you.
• Right to Correction: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data, subject to phswete's legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact phswete support. We will respond to all data rights requests within thirty (30) days. In some cases, we may need to verify your identity before processing your request.

10. Children's Privacy

phswete is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced during registration, and phswete may request proof of age at any time. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account.

If you are a parent or guardian and believe your child has registered on phswete, please contact our support team immediately so we can investigate and take appropriate action.

11. International Data Transfers

phswete primarily processes personal data within the Philippines. However, some of our third-party service providers – including cloud hosting and analytics providers – may process data in other countries. Where personal data is transferred outside the Philippines, phswete ensures that appropriate safeguards are in place to protect your data in accordance with the Data Privacy Act of 2012 and NPC regulations.

Such safeguards may include data processing agreements incorporating standard contractual clauses, or transfers to countries recognized as providing an adequate level of data protection. By using the phswete platform, you consent to such transfers where they are necessary to provide you with our services.

12. Updates to This Privacy Policy

phswete reserves the right to update or modify this Privacy Policy at any time. When material changes are made, we will notify registered players via email or a prominent notice on the phswete platform. The updated policy will take effect upon publication at phswete.com/privacy-policy.

We encourage you to review this Privacy Policy periodically to stay informed about how phswete protects your personal data. Your continued use of the platform following the publication of any changes constitutes your acceptance of the updated policy.

13. Contact & Data Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or phswete's data handling practices, please contact our support team via live chat on the platform, or reach us by email at: [email protected]

phswete has designated a Data Privacy Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012. The DPO is responsible for overseeing phswete's compliance with applicable data protection laws and can be reached through the same contact channels listed above.

If you are not satisfied with phswete's response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines.